Zenloop, a customer experience management (CXM) platform start-up based in Berlin, recently released its financial statements for 2021, revealing a net loss of 3.8 million euros for the year, compared to a loss of 2.8 million euros in 2020. This brings the total cost of establishing the company to 11.3 million euros since its founding in 2016, as reported by Deutsche-startups.de. With no indication of a trend reversal, Zenloop may need to seek new capital soon.

In a funding round in the summer of 2020, Zenloop secured €6.1 million in investment from Signals Venture Capital, Nauta Capital, and Piton Capital. Since its inception, the company has raised over twelve million euros, with founders Paul Schwarzenholz and Björn Kolbmüller still retaining 22.5 percent ownership each. The financial statements also reveal that Zenloop raised over two million euros in new liabilities in 2021.

In terms of employee numbers, Zenloop had an average of 44 employees in 2021, up from 38 in the previous year and 35 in 2019, showing a steady growth in its workforce. However, the company’s website currently mentions a team of over 60 employees.

In a recent development, Zenloop announced its acquisition by saas.group, a company specializing in enterprise software, including Crosstalent and PipelineCRM. The CEO of saas.group, Felix Schlenther, will be leading Zenloop, with Björn Kolbmüller, former co-founder of Zenloop, acting as a special advisor. Zenloop has been known for its portfolio of loyal customers, including Douglas, EnBW, Trade Republic, Birkenstock, and others.

Felix Schlenther expressed his gratitude and excitement to drive Zenloop’s next phase of growth with the passionate and talented team at saas.group. Björn Kolbmüller also shared his anticipation to advise the team in bringing Zenloop back on a sustainable growth trajectory.

The acquisition was advised by Esche Schümann Commichau for saas.group and Saxenhammer and GÖRG for Zenloop. Tobias Schlottke, Co-Founder & CTO at saas.group, commented on their excitement to partner with Zenloop and support its growth strategy.

Zenloop’s financial statements for 2021 reveal ongoing losses, highlighting the challenges faced by the start-up. However, the recent acquisition by saas.group presents an opportunity for Zenloop to leverage their expertise and propel the company towards sustainable growth. The future remains promising for Zenloop and its loyal customer base as they embark on the next phase of their journey under new leadership.

Unsurprisingly, zenloop is currently not hiring.