Parloa: The Berlin-based startup that's revolutionizing customer service with AI
In today’s fast-paced business environment, companies need to stay on top of their game when it comes to customer service. Parloa, the Berlin-based software provider, is helping them do just that. The company has raised €20 million in a Series A funding round led by EQT Ventures and is on a mission to revolutionize the customer service market using AI.
With a total of €24 million raised to date, Parloa aims to cash in on a $400 billion customer service market. Its platform combines automated speech recognition and natural language understanding to enable companies to build automated dialogues for phone, chat, voice assistants, and messenger – all in one place.
But what sets Parloa apart is its ability to offer natural-sounding AI speech, which makes it stand out from other players in the market. The company claims that its AI setup understands the same amount of words and contexts as a call centre agent. Moreover, Parloa follows a low code and API-first approach, making it easy to integrate with any tech stack and train employees, even those without technical backgrounds.
Parloa’s impressive client base includes insurance companies such as ERGO, Helvetia, Swiss Life, and AdmiralDirekt, as well as retail companies like Decathlon, HSE, and Thalia. The German Red Cross and Teamviewer also count among its clients.
Parloa’s CEO and co-founder, Malte Kosub, said, “Our platform is already demonstrating the tremendous value AI tools bring to customer service in very simple, groundbreaking ways. This represents a huge opportunity for companies, their employees, and their customers and shows the immediate applicability and value of AI.”
Parloa’s success has not gone unnoticed, with experienced international investors like EQT Ventures actively supporting its further development and global expansion. With the $400 billion customer service market ripe for disruption, Parloa is well-positioned to become a major player in the industry.